Help - Main

Ways of payment:


Prepayment:
After You have completed Your order, You will receive an E-Mail from us with all important data that You need for a remittance. Your order will be reserved and arranged for 7 workdays at the moment that Your transfer arrived. Please make sure that You consider that Your reservation needs between 2-5 days to reach us. The order will be cancelled atomaticaly in case the in-payment did not take place within 7 workdays. Please transfer to this account: Sparkasse Mittelholstein - BLZ 21450000 - Account no. 105010714 - IBAN DE 70 2145 0000 0105 0107 14 - BIC NOLADE21RDB

Purchase on account:
For buying on account You simply have to enter Your adress data as well as Your date of birth in the ordering process. We will transmit this to our service partner Billpay, on which we assigned the transaction of this payment method. All relevant data for the transfer You will receive via E-Mail and together with the delivery. The article will be sent on the next workday at the latest. For the editing of the article costs incurre, which depend on the size of Your purchase and about which You will be informed more in the order process - before completing You order.

Charge:
For paying via debit advice You can enter Your account data comfortable and secure into the order process. We will transmit this to our service partner Billpay, on which we assigned the transaction pf this payment method. The article will be sent on the next workday at the latest. For the editing of the article costc incurre, which depend on the size of Your purchase and about which You will be informed more in the order process - before completing You order.

Cash on delivery:
In Germany +6,- Euro.

Cash on delivery international:
International +10,- Euro.

Delivery time & delivery charges:

Germany: We tarnsfer insured with UPS for a sending cost of 7,50 € per order. The delivery time amounts 1-3 workdays after in-payment.

European Union: We transfer insured with UPS for a sending cost of 17,- € per order. The delivery time amounts 3-5 workdays afer in-payment.

Switzerland and other countries: We transfer insured with UPS for a sending cost of 30,- € per order. The delivery time amounts 5-10 workdays after in-payment. Please make sure that You consider, that outside the EU custums duties may accrue, which we do not take. Please inform Yourself about possible custums duties beforehand.

Value added tax

Our products are marked, depending on taxation, with one * two ** or three ***. Here you can find the exact overview:

* = Product contains 19% VAT
** = Product underlines a differential taxation
*** = Product contains 0% VAT


Return:

You may send Your order within 14 days after receiving without explanation. Please send the product in the original packagingand enough insured on the following address:

Kristall & Dahlia / attn Marina Schuldt / Eiderstr. 65 / 24768 Rendsburg

Please enclose at returning a copy of invoiceas well as Your bank account data, because an automatic negative booking operation is not possible. We will take over the returning costs at an article that is worth 40,- € and more. At unfree sent back we have to account the 12,- € mail taxes with the returning amount.

Questions or Problems with the ordering

We wish happy and satisfied customers and we try hard to acchieve a fast and first-class editing of your order. But if You happen to have any problems with Your order or questions about our products or just want to share Your compliment or critics with our service, be free to call or write at following address. We look forward hearing from You!

E-Mail: info@kristall-und-dahlia.de

Phone: +49 (0)4331 - 43 80 682 (wednesday to sunday from 8-18 o'clock)
* incl. tax, plus shipping